The New York Times | By the time they walk into a bank to make a withdrawal, scam targets have been groomed to believe that anyone who tries to stop them can’t be trusted.

University of Notre Dame | When banks can provide details about fraudulent activity, customers are more likely to stay. In fact, 62% fewer leave compared with those who hadn’t experienced fraud.

American Banker | Unlike fraud schemes where criminals gain unauthorized access to funds, scams often involve victims being manipulated into willingly initiating transactions themselves.

In this weekly podcast, Hailey Windham educates the credit union community, organizations, and membership on scams and best practices to avoid them.